We use USPS, FedEx or UPS Ground shipping, if you have any preference or need to use expedited shipping, please let us know. 

Shipping and handling fee will be calculated based on the weight, size and the shipping option you choose, shipping & handling cost will be added to the final total price after we get your order. Under some circumstances, due to the availability of the shipping carrier, we may choose a different shipping option than what you have chosen during the checkout !

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error and if you have obtained a returns number. The only exceptions to our returns policy are, we cannot take back an item that has been customized or personalized, we also cannot take back an item that has had any ashes placed in it.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.